Our Core Principles for Data Protection
SSL Encryption
Every piece of your data on Kesino Live is protected with 256-bit SSL encryption. From login to transactions, everything runs through encrypted channels.
Not Sold to Third Parties
Your personal data is never sold to third parties for marketing purposes. This is an absolute, non-negotiable policy at Kesino Live.
Minimal Data Collection
We only collect data that is genuinely necessary to provide our services. Irrelevant information is never requested or stored.
Secure Storage
Data is stored on secure servers and can only be accessed by authorized personnel for specific purposes.
Your Control
You can request to view, correct, or delete your data at any time. Your rights over your information are paramount.
Transparent Policy
The Kesino Live Privacy Policy is fully transparent. We have nothing to hide — you will always know what data is being collected and why.
What Information We Collect
Kesino Live collects certain personal information to deliver the best gaming experience. This information falls into two categories — what you provide directly, and what is collected automatically as you use the platform.
Information You Provide Directly
- Full name and date of birth (for age verification).
- Email address and mobile number.
- Home address.
- Identity verification documents (NID, passport, or driving license).
- Payment method details (mobile banking number or bank account).
Automatically Collected Information
- IP address and device type.
- Browser information and operating system.
- Activity logs on the platform (game history, login times, etc.).
- Cookies and session data.
How Your Data Is Used
Kesino Live uses your information only for specific, legitimate purposes. Here is a detailed breakdown of how collected data is used:
| Data Type | Purpose of Use |
|---|---|
| Name & Contact Information | Account creation, support communication, and delivery of important notifications. |
| Date of Birth | Ensuring the minimum age requirement of 18 years. |
| Identity Documents | Completing KYC verification and preventing fraud. |
| Payment Information | Processing deposits and withdrawals and verifying transactions. |
| Gaming Activity | Improving services, monitoring responsible gaming, and preventing fraud. |
| IP & Device Information | Ensuring security and preventing unauthorized access. |
Who Your Data Is Shared With
Kesino Live does not sell your personal data. However, limited information may be shared with trusted third parties to operate our services. These parties are:
- Payment Processors: Information required to process transactions is shared with the payment gateway. They operate under our privacy agreement.
- Game Providers: Only the minimum data required to manage your gaming session.
- KYC Verification Service: Authorized verification agencies for identity confirmation.
- Legal Authorities: Data may be disclosed to regulatory bodies under legal obligations or by court order.
Cookies & Tracking Policy
Kesino Live uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help the platform remember your preferences and session details.
Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure security. The platform cannot function properly without these.
- Performance Cookies: Helps us understand which pages are most used and where issues may arise.
- Preference Cookies: Remembers language settings, theme preferences, and other personalizations.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain platform features.
Data Security Measures
Kesino Live uses industry-standard technology and processes to protect your data. The core pillars of our security framework are:
- 256-Bit SSL Encryption: All data transmissions occur through encrypted channels.
- Firewall Protection: Robust firewall systems to block unauthorized access.
- Access Control: Only designated staff with specific responsibilities can access particular data.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Data Backup: Data is securely backed up to prevent loss in the event of a technical issue.
Your Rights Over Your Data
Kesino Live believes you have full rights over your personal data. Your rights are outlined below:
Right to Access
You may request to know what data we hold about you.
Right to Rectification
You may request corrections to inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain conditions.
Right to Restrict Processing
You may request that the use of your data be restricted to specific purposes.
Right to Portability
You may request a copy of your data in a structured, portable format.
Right to Object
You may opt out of marketing communications at any time.
To exercise any of these rights, contact the Kesino Live support team. Requests are typically handled within 30 business days.
How Long We Retain Your Data
Kesino Live does not retain your data longer than necessary. Our general policy is as follows:
- Account Information: Retained for the lifetime of the account and up to 5 years after closure for legal compliance.
- Transaction Records: Retained for up to 7 years in compliance with financial regulations.
- KYC Documents: A defined period after verification is complete, as required by law.
- Support Contact: Up to 2 years after a dispute is resolved.
- Cookie Data: Depending on the cookie type, typically between 30 days and 1 year.
Protection of Minors
Kesino Live strictly prohibits anyone under 18 from using the platform. No data from minors is collected or stored. If a minor has inadvertently created an account, please notify us and we will immediately close the account and delete all associated data.
Privacy Policy Updates
Kesino Live reserves the right to update this Privacy Policy as needed. Any changes will be communicated in the following ways:
- A clear notice will be posted on the platform.
- You will be notified of updates via your registered email address.
- The "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, sufficient notice will be given before the new policy takes effect. Continued use of the platform will be considered acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Live Chat: Available on the platform 24/7.
- Email: [email protected]
Privacy-related requests are typically responded to within 30 business days. For urgent matters, please reach us via live chat.